Shipping Policy for Tutticarenie

Effective Date: December 31st, 2024

At Tutticarenie, we are committed to delivering your mobile phone purchases in a timely and secure manner. This Shipping Policy outlines the available shipping options, processing times, and other important details regarding shipping. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently ship to U.S. addresses only. We do not ship internationally at this time. If we expand our shipping capabilities in the future, we will update this policy accordingly.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery (available for select areas and products).

Shipping fees are calculated based on the shipping method you select and your delivery address. The shipping cost will be displayed during the checkout process before you complete your order.

3. Order Processing Time

All orders placed on tutticarenie.com will be processed within 1-2 business days. Business days exclude weekends and holidays. Orders placed after 3:00 PM CST may be processed on the next business day.

Once your order is processed, you will receive an email confirmation along with a tracking number. You can track the status of your shipment through the tracking link provided.

4. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Delivery method (Standard, Expedited, or Overnight)
  • Shipping address (e.g., U.S. state or region)
  • Weight and size of the product(s)

You will be able to view the shipping cost during the checkout process before finalizing your order.

5. Shipping Restrictions

While we aim to deliver your mobile phone as quickly as possible, there are certain situations that may affect shipping:

  • Weather-related delays: Severe weather conditions may cause shipping delays.
  • High-demand periods: During holidays or sales events, shipping times may be longer than usual.
  • Shipping address issues: Please ensure your shipping address is accurate. Any errors in the address may result in delays or additional charges.

6. Lost or Damaged Packages

We take great care to ensure that your mobile phone is securely packaged for delivery. However, in the rare event that your package is lost or damaged during transit, please contact our customer support team at info@tutticarenie.com immediately. We will assist you in filing a claim with the carrier and offer a resolution.

7. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit the carrier’s website and enter the tracking number to view the current status.

8. International Shipping

Currently, Tutticarenie does not offer international shipping. We only ship to addresses within the United States. If we start offering international shipping in the future, we will update this policy accordingly.

9. Customer Support

If you have any questions or concerns about your shipping order, please contact our customer support team:

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM CST. We are here to assist you with any shipping inquiries or issues.